Questions & Answers

Before asking, please do a search to see if the same
question has already been asked and answered.

Please or Register to create posts and topics.

Latest version

#1 · September 8, 2025, 12:28 pm

Hej Niels

I can't select anything from the toolbar (not the options above, only the ones on the right) or x-sheet with the Cintiq pen, but I can with the mouse. I have the latest AP and Cintiq drivers.

My mac has Sequoia 15.6.1

Thanks

#2 · September 8, 2025, 6:46 pm

Hi Bahadir. That's strange.

Did you try to restart AP or your computer? Are you able to draw with the pen? Does pressure work?

#3 · September 8, 2025, 8:13 pm

Yes I did.

I can draw and pressure works fine.

#4 · September 8, 2025, 9:50 pm

OK, thanks. Interesting. Just to confirm, you are using the latest release (beta 2), right?

We'll better try to figure out what is happening - so a few more questions! Thanks for helping out!... Was it always like this after you installed beta 2? Or did it suddenly happen? Do you remember if you did anything special before it happened?

Thanks,
Niels

#5 · September 9, 2025, 10:28 am

Yes I downloaded it from "Free Download".

I did nothing special. It started that way.

#6 · September 9, 2025, 12:36 pm

OK, thanks a lot Bahadir. I'm sorry this is happening to you. We'll investigate - and try to see if we can replicate it on one of our Macs - or somebody else's. We might come back to you with more questions, things to try and hopefully soon an update that fixes the problem.

Thanks again,
Niels

#7 · September 9, 2025, 5:13 pm

I think we found and fixed the problem! The downloads have been updated so please just download and install the beta 2 again.

Bahadir, then let me know if everything is working fine now? Thanks again for reporting this and for helping out! Much appreciated.

Best,
Niels

#8 · September 9, 2025, 8:46 pm

Yesssss!..

Everything seems fine so far.

Thank you

#9 · September 9, 2025, 9:35 pm

Cool! 🎉