April 12, 2020 at 3:57 pm #2409
I installed it in my son’s Windows 10, but accidentally used the activation key that he used in his Mac mini.And Animation Paper is not working on his Windows 10. I tried even to remove and install again, it doesn’t ask for activation key and still the same problem, even I click/run Animation Paper, it doesn’t appear.Do you know what the problem is?Please let me know how to solve this issue.
thanks a lot,
GanboldApril 12, 2020 at 7:42 pm #2413
That is interesting. That it is not appearing at all is strange behaviour. I will have to get back to you on this…April 13, 2020 at 11:04 am #2423Michael ScourfieldParticipant
I’m using animation paper on windows 10 without a problem.April 17, 2020 at 2:01 pm #2494
Still can’t run Animation Paper. What is the hardware requirement for it? What else should I check for?
thanks,April 17, 2020 at 8:10 pm #2496
Hi Ganbold, Animation Paper should run on most newer systems. I don’t think it is your hardware that is to blame for the strange thing that happens on your son’s Win10. Also reusing the key is not the problem.
What I am noticing is that Animation Paper apparently has approved your key, but never shows the main Animation Paper window for some weird reason. Do you have an extra monitor connected? Could it be that Animation Paper opens up on another desktop or on a disabled monitor or something. Somewhere our of view?
Is it running if you check in Task Manager?April 18, 2020 at 4:52 am #2497
I tried several things. First deleted all the registry entries for Animation Paper and restarted computer. Then installed again Animation Paper and it asked key and I entered new key. It still doesn’t start, I even tried to start it from command prompt and also checked on Task manager same time when I tried to run it. It appears in task manager and then disappears. So it is like something is missing at start and exits, or maybe memory related. However on my Windows laptop (same Windows 10 pro (1909) with 32GB RAM) it just runs fine, with ~78MB memory usage. It runs fine on his old mac mini with 8GB RAM.
So it maybe related to Windows, either something is missing or something else.
Does Animation Paper write logs or to eventlogs in Windows? Is there anyway to debug it?
thanks,April 18, 2020 at 5:22 am #2498
I tried to debug it with Windbg:
Here is the log:
61f60000 00007fff61f8e000 C:\Windows\System32\IMM32.DLL
1af20000 00007fff1b098000 C:\Program Files\Animation Paper\platforms\qwindows.dll
61d20000 00007fff61de4000 C:\Windows\System32\OLEAUT32.dll
5c8d0000 00007fff5c8e3000 C:\Windows\SYSTEM32\WTSAPI32.dll
49e90000 00007fff49eb9000 C:\Windows\system32\wintab32.dll
49e60000 00007fff49e86000 C:\Program Files\Animation Paper\styles\qwindowsvistastyle.dll
4d620000 00007fff4d62f000 C:\Program Files\Animation Paper\iconengines\qsvgicon.dll
471e0000 00007fff471f1000 C:\Program Files\Animation Paper\bearer\qgenericbearer.dll
593e0000 00007fff593f6000 C:\Windows\SYSTEM32\dhcpcsvc6.DLL
593c0000 00007fff593dc000 C:\Windows\SYSTEM32\dhcpcsvc.DLL
61c70000 00007fff61d12000 C:\Windows\System32\clbcatq.dll
5c3f0000 00007fff5c42e000 C:\Windows\System32\netprofm.dll
58970000 00007fff58980000 C:\Windows\System32\npmproxy.dll
1a7c0000 00007fff1a861000 C:\Program Files\Animation Paper\libssl-1_1-x64.dll
2cc50000 00007fff2ce17000 C:\Windows\system32\d3d9.dll
80000000 0000000180806000 C:\Windows\SYSTEM32\igdumd64.dll
1a610000 00007fff1a766000 C:\Windows\SYSTEM32\opengl32.dll
45ce0000 00007fff45d0c000 C:\Windows\SYSTEM32\GLU32.dll
620f0000 00007fff62226000 C:\Windows\System32\MSCTF.dll
80000000 00000001811f2000 C:\Windows\SYSTEM32\ig4icd64.dll
49e50000 00007fff49e5a000 C:\Program Files\Animation Paper\libEGL.DLL
18df0000 00007fff1915d000 C:\Program Files\Animation Paper\libGLESv2.dll
5d9a0000 00007fff5db7c000 C:\Windows\SYSTEM32\dcomp.dll
5e6f0000 00007fff5e704000 C:\Windows\SYSTEM32\resourcepolicyclient.dll
4c5e0000 00007fff4cb5b000 C:\Windows\SYSTEM32\igd10umd64.dll
80580000 0000023d80d86000 C:\Windows\SYSTEM32\igdumd64.dll
80580000 0000023d80d86000 C:\Windows\SYSTEM32\igdumd64.dll
49490000 00007fff494ca000 C:\Windows\system32\dataexchange.dll
5e490000 00007fff5e6ea000 C:\Windows\system32\twinapi.appcore.dll
5e7e0000 00007fff5e809000 C:\Windows\system32\RMCLIENT.dll
482e0000 00007fff482ed000 C:\Program Files\Animation Paper\imageformats\qgif.dll
47cf0000 00007fff47cff000 C:\Program Files\Animation Paper\imageformats\qicns.dll
46d80000 00007fff46d8e000 C:\Program Files\Animation Paper\imageformats\qico.dll
45c70000 00007fff45cdb000 C:\Program Files\Animation Paper\imageformats\qjpeg.dll
45c60000 00007fff45c6c000 C:\Program Files\Animation Paper\imageformats\qsvg.dll
45c50000 00007fff45c5c000 C:\Program Files\Animation Paper\imageformats\qtga.dll
29ca0000 00007fff29d0d000 C:\Program Files\Animation Paper\imageformats\qtiff.dll
45c40000 00007fff45c4c000 C:\Program Files\Animation Paper\imageformats\qwbmp.dll
1bb50000 00007fff1bbda000 C:\Program Files\Animation Paper\imageformats\qwebp.dll
1D textures are not supported
(2b8c.1cd4): Access violation – code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
00000000`00000000 ?? ???
So it throws Access violoation exception and says also 1D textures are not supported.
It could be related to GUI and specially when loading qwebp.dll. Does it require Full HD resolution? Because this old thinkpad t510 is not full HD.
Please let me know.April 18, 2020 at 7:15 pm #2510
Very helpful Ganbold! Thanks! I will show this to Frederik (programmer).April 19, 2020 at 9:14 am #2515
OK, Frederik says it is because of the 1D issue. We are using the GPU for various things including rendering of the drawn lines. We utilise 1D textures (one dimensional. As opposed to 2D or 3D.) Apparently your graphics card do not allow or support that.
I’m sorry, I do not think there is much we can do about that.April 19, 2020 at 9:26 am #2516
I see. It is old thinkpad t510 and has Integrated graphics.
It is pity that it can’t run on such hardware.
Anyhow it is good to know.
thanks a lot,
GanboldApril 19, 2020 at 11:48 am #2519
I hope we can find a solution somehow afterall. We might be able to do a special part of the software that does the needed 1D stuff with the CPU instead of the GPU. This would be an internal automatic feature, so it would work for people in your situation without the need for setting anything up. That’s my hope anyways. It might happen in a following alpha…April 19, 2020 at 11:55 am #2520
That would be nice.
Let me know once it becomes ready to test.
GanboldApril 19, 2020 at 9:27 pm #2521
Hi again Ganbold. Good news! 🙂
Frederik have worked on this problem today. Animation Paper now detects if the graphics hardware doesn’t support 1D and then uses 2D instead. So this should hopefully solve your problem. This fix will be included in Alpha 2.
I just hope your hardware will generally be able to run Animation Paper reasonably well. At least one obstacle has hopefully been removed. 🙂
Please let me know how it goes, when you try Alpha 2 in a few days…April 24, 2020 at 12:06 pm #2590
Alpha 2 works.
Will let you know if we find any issues.
thanks a lot
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