• April 4, 2020 at 2:53 pm #1931
    Richard van de PolRichard van de Pol
    Participant

    Hi,
    I have just intalled the Alpha version. I would love to try it,
    Although the installation went smooth the app does not start up due to an unknown error.
    I still work with MacOS 10.12.6 (Sierra). Should I upgrade?
    I could not find the system requirements.

    Thanks,
    Richard

    April 4, 2020 at 3:41 pm #1949
    Niels Krogh MortensenNiels
    Keymaster

    Yes, you need to have at least 10.13 to run it.

    April 4, 2020 at 3:50 pm #1952
    Richard van de PolRichard van de Pol
    Participant

    Hi Niels,
    Okay, Thanks.
    I’ll consider that. A number of older software I use will not run anymore.
    But I’ll have take that step anyway some day.

    Richard

    April 4, 2020 at 3:54 pm #1956
    Niels Krogh MortensenNiels
    Keymaster

    I hope it will be worth it for you.

    April 4, 2020 at 6:13 pm #1974
    Mário PeixotoMário Peixoto
    Participant

    Hello Niels
    The installation went well but when I tried to launch the app did not start up due to an unidentified error.
    I work with windows 10.
    Do I have to uninstall the old version of PAP?
    Pascoaes

    April 4, 2020 at 6:46 pm #1981
    Niels Krogh MortensenNiels
    Keymaster

    Hard for me to guess about the unidentified error. But I can tell you that you don’t have to uninstall the old PAP. Animation Paper and PAP is technically two completely different programs, so you can run both if you wish. 🙂

    • This reply was modified 5 months, 2 weeks ago by Niels.
    April 6, 2020 at 3:18 am #2162
    JalenR11JalenR11
    Participant

    Hi, I have a similar issue. I tried installing animation paper and the installation worked fine but when I entered the activation key in the activation key box, it closed and nothing happened. So a few times I restarted the laptop and uninstalled and reinstalled the program and when I went through the installation process again it worked well. However, when I entered the activation key in the box again, it said that it could not connect to the server and the internet was working during those times. I use Windows 8.1.
    Thank you for your time and all that you all are doing to develop this amazing program.I had been looking back at this website for years and hope that all goes well for you all.

    April 6, 2020 at 1:51 pm #2199
    Niels Krogh MortensenNiels
    Keymaster

    Thanks Jalenr11, some people have had the same problem, but then when they tried again later it worked. Could you try again – no need to reinstall, just paste the code in again and see if it decides to work this time?

    April 6, 2020 at 5:41 pm #2201
    JalenR11JalenR11
    Participant

    You’re welcome. I tried opening the program again and entered the code in the box but when I did, the box closed and nothing happened again and when I tried to open the program, it would not open. I tried restarting my laptop again too and would face the same problem.

    April 6, 2020 at 8:30 pm #2213
    Niels Krogh MortensenNiels
    Keymaster

    That sounds very weird. So it closes the small window where you paste the code?

    April 6, 2020 at 10:06 pm #2227
    JalenR11JalenR11
    Participant

    Yes it does whenever I entered the activation code in. When the small window closed, I then restarted my laptop and when I do, I open the program again and it tells me to enter the code in the activation box again, and when I do the small window where I pasted the code closes and then I try opening the program again but it does not open.

    April 6, 2020 at 10:54 pm #2231
    Niels Krogh MortensenNiels
    Keymaster

    Thanks for explaining.

    It sounds like there is something happening when the main Animation Paper window is about to open. What are the specs of your computer?

    Windows 8.1 you say. What about memory and graphics card?

    April 6, 2020 at 11:18 pm #2235
    JalenR11JalenR11
    Participant

    The Installed memory(RAM) is 4.00 GB
    The processor is Intel(R) Pentium(R) CPU P6200 @2.13GHz
    System Type is 64-bit Operating System, x64-based processor
    and the windows edition is Windows 8.1

    The laptop itself is a Toshiba and is outdated but works well.

    April 7, 2020 at 9:22 am #2247
    Niels Krogh MortensenNiels
    Keymaster

    Thank you!

    April 7, 2020 at 6:09 pm #2273
    JalenR11JalenR11
    Participant

    You’re welcome.

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