• May 23, 2021 at 6:39 pm #3660
    RAHUL NAIRRAHUL NAIR
    Participant

    Dear sir

    When i try to install the software it gives me an error. Kindly help.

    With regards

    Rahulerror message

    May 23, 2021 at 9:34 pm #3661
    Niels Krogh MortensenNiels
    Keymaster

    Hi Rahul,

    I haven’t seen this before. Sounds like something is happening on your local system.

    Did you try to download and install it more than one time? Maybe you just need to try it again?

    Please let me know.

    Cheers,
    Niels

    June 2, 2021 at 12:11 am #3678
    King TakyKing Taky
    Participant

    Hello Rahul,

    I had the same issue when I tried to install, and I noticed that the file size of the executable was not complete. Make sure that the size of the AnimationPaper_x64.exe is 132 MB not less.

    Cheers,

    King

    July 2, 2021 at 11:15 pm #3741
    Sean FoustSean Foust
    Participant

    I have the same error. The filesize is 132 mB (135,210 kB). The log file shows the following errors:

    [34A8:62F0][2021-07-02T15:06:42]e000: Error 0x80070643: Failed to install MSI package.
    [34A8:62F0][2021-07-02T15:06:42]e000: Error 0x80070643: Failed to execute MSI package.
    [2DE8:5B4C][2021-07-02T15:06:42]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [2DE8:5B4C][2021-07-02T15:06:42]i319: Applied execute package: X64_AP, result: 0x80070643, restart: None
    [2DE8:5B4C][2021-07-02T15:06:42]e000: Error 0x80070643: Failed to execute MSI package.

    July 3, 2021 at 8:23 pm #3744
    Niels Krogh MortensenNiels
    Keymaster

    Hi Sean, I am not sure what is happening. Maybe you already did – but could you try downloading again? (I am hoping it is a simple matter of the file wasn’t complete (even though you checked it is indeed 132mb).

    Cheers,
    Niels

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