• April 20, 2020 at 4:11 am #2522
    ramez hramez h
    Participant

    I am running mac os high sierra 10.13.6. Recently when i cmd+s or even if i go to file save the window comes up with the save progress bar and then it blanks out andthe software is frozen, i cannot draw any more. I am able to cmd+q to quit and it asks me to save before quitting (which works).

    im not able to attach a screenshot which shows the error

    • This topic was modified 5 months, 1 week ago by ramez h.
    • This topic was modified 5 months, 1 week ago by ramez h.
    April 20, 2020 at 8:40 am #2525
    Niels Krogh MortensenNiels
    Keymaster

    Thanks Ramez. Interesting.

    Don’t worry about a screenshot. But one thing:

    What happens if you load the file again? Are you able to reproduce this problem – does it happen again when you try to save it a second time?

    Thanks a lot for your help!

    April 22, 2020 at 4:56 pm #2551
    ramez hramez h
    Participant

    Hi Niels,

    Yes it happens again if i open the file and save. Sometimes it will go back to normal where i save and it doesnt freeze but its more common i experience the freezing than not.

    April 22, 2020 at 9:34 pm #2553
    Niels Krogh MortensenNiels
    Keymaster

    OK, great. Would you mind emailing the file to me? Then we can analyse it and hopefully get a clue to what the problem is. You have my email address from when you got your activation key.

    Thanks a lot,
    Niels

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