[Leonardo Torres]

Hi Niels,

I want to apologize because I realized I misspelled my email and I was wondering how long do it take for the activation key to get to my inbox. Sorry and have a great day.

Thank you

• This reply was modified 1 year, 2 months ago by Leonardo Torres.

[Niels]

No problem Leonardo! People making typos in their email happens quite often. I get the bounced registration emails. Sometimes I can guess the correct email if it is registered from a gmail or something – like name@gmial.com. But mostly there’s no chance and I just have to hope people realize their error and registers again. Like you did. Thanks!

[Ingrid Campos]

Hello.
To me the page says that the activation key has sent but it hasn’t arrived to my email.

What should I do?

[Niels]

You can check your spam filter – it might end up there. But often the problem is that people make typos in their email, so I get a bounced email message instead. I actually got a lot of bounced emails today. So please just try again, and make absolutely sure you type your email correctly and also check you are using an email that is actually working (inbox not filled up or other things that make it bounce).

Let me know if you succeed or if you are still experiencing problems.

Best,
Niels

[Swati Gupta]

Hii,
I just downloaded Animation Paper yesterday and after clicking on the link to get the activation code, I’ve been getting just a blank screen. I would love to use the application so can you guide me around this?

[Niels]

Hi Swati,

Thanks for taking the time to do a screenshot. I am not sure why this blank page happens and why you don’t get your activation key. Our systems seem to work just fine here. Can I get you to try it again? Maybe even try it again with an alternative browser.

If it still doesn’t work, I can register for you. I need your email and name (optional).

Thanks,
Niels

[Swati Gupta]

Hi Niels!

I tried using a different browser and it works! I was using micosoft edge previously.
Downloaded Firefox and it works!
Thank you for guiding me around 🙂 looking forward to using the software!

[Niels]

That’s great news! Thanks for giving me the heads up on Edge!