Forum Replies Created

  • In reply to: Unable to connect to license server TLS initialization failed

    October 10, 2024 at 8:49 am #7198
    Frederik ChristianiFrederik
    Keymaster

    I think the forum has messed with the quotation marks. Let’s hope it works better this time.

    $ strace ./Animation_Paper-x86_64.AppImage 2>&1 | grep -E ‘^open(at)?\(.*\crypto.so’

    Edit: Nope, still the same problem. They should both be a simple single quotation mark.
    Edit2: It seems the one needed is called the typewriter apostrophe (https://en.wikipedia.org/wiki/Apostrophe#ASCII_encoding)

    • This reply was modified 5 days, 8 hours ago by Frederik.
    • This reply was modified 5 days, 8 hours ago by Frederik.
    Frederik ChristianiFrederik
    Keymaster

    Thanks, that does look correct.
    I wonder if AnimationPaper is loading the openssl libraries at all.
    If you have strace installed, could you try the following:

    $ strace ./Animation_Paper-x86_64.AppImage 2>&1 | grep -E ‘^open(at)?\(.*\crypto.so’

    Frederik ChristianiFrederik
    Keymaster

    My immediate guess is that you’re missing some CA-certificates package or that the one you have is outdated.

    Which output does the following command in a terminal give?
    $ openssl s_client -connect licenses.animationpaper.com:443 -showcerts < /dev/null

    • This reply was modified 1 week, 1 day ago by Frederik.

    In reply to: alpha 8.1 export problems (aug 2024, win 11)

    August 13, 2024 at 3:25 pm #6951
    Frederik ChristianiFrederik
    Keymaster

    Thank you!

    In reply to: alpha 8.1 export problems (aug 2024, win 11)

    August 12, 2024 at 2:50 pm #6947
    Frederik ChristianiFrederik
    Keymaster

    Thanks! 🙂
    It would be helpful if you could report back which version of GStreamer is mentioned if you scroll to the very bottom of the About dialog. Also, did you use the installer or are you using the portable version?

    Regards,
    Frederik

    In reply to: kinda unrelated – how is animation paper getting pen inputs?

    September 1, 2022 at 9:57 am #4950
    Frederik ChristianiFrederik
    Keymaster

    In AP we use Qt, so the pen inputs we handle comes in the form of tablet events (https://doc.qt.io/qt-5/qtabletevent.html) which in turn gets input from either a wacom driver, windows ink or possibly some other source depending on hardware and OS.

    There are SDKs available to interface directly, but which one to use would depend on your hardware, OS and choice of programming language.

    In reply to: Installation Error

    July 29, 2022 at 12:27 pm #4926
    Frederik ChristianiFrederik
    Keymaster

    Hi Trey,

    I’m sorry for the inconvenience and the late response.
    Thanks for letting us know about the problem. We have re-uploaded the file to the web server, and it works for me now.

    Please try again with a freshly downloaded .zip-file.

    Kind regards,
    Frederik

    In reply to: Command-line/machine wide key activation

    August 25, 2021 at 2:11 pm #3894
    Frederik ChristianiFrederik
    Keymaster

    Hi,

    It is correct that the license is currently stored at the user level only.
    But perhaps we can still find a temporary fix depending on your use case.

    Do the students use local or roaming profiles on the machines?
    Does a student use the same machine for every class?

    Kind regards,
    Frederik