Forum Replies Created

  • In reply to: How to report a bug

    August 11, 2021 at 1:27 pm #3870
    Selena NSelena N
    Participant

    I don’t mind running as an admin, but I will try the portable version also.

    Thanks for the help.  It could be an issue with a windows 10 update on the original installer.  No telling considering how Microsoft roll updates out.

    In reply to: How to report a bug

    August 11, 2021 at 12:04 am #3864
    Selena NSelena N
    Participant

    I have replied twice but it didn’t go through for some reason.  Both times I used screenshots.

    So I’ll try to describe best I can.

    I installed the msi.  It installed to my main windows directory and I was unable to choose the directory I wanted.  Not sure if this will affect anything, but that is one thing I noticed.

    Second, if I do not run in admin mode it insist gstreamer-1.0.0.dll is not in the directory.  Which it is.  It runs fine in admin mode.

    Sorry this took so long, as I said I did post with screenshots but I guess it didn’t like that.

    In reply to: How to report a bug

    August 9, 2021 at 11:28 am #3835
    Selena NSelena N
    Participant

    Hello.  I downloaded the alpha recently for Windows (I have Win 10 Pro 64 bit).  The version is 4.8.6.0

    When I tried to install I received an Error 0x80070570 Failed to Extract to files container.

    I have the logs from my install as an administrator since I thought that might be the problem.  I even tried moving the exe to the desktop to install it to see if having it on the same drive as the error would help, and it did not.

    I re-downloaded and tried again with the same error.  I even tried compatibility mode just in case.

    Here is the relevant part of the log file.

    I even tried extracting the EXE to a directory and it requires a password so I couldn’t really look to see if it was an issue with the internals (which is fair, I was just trying to investigate as much as possible before reporting as a bug).

    Caching bundle from: ‘C:\WINDOWS\Temp\{6663BCAC-EC92-4CCA-864B-BBEE62ACFE24}\.be\AnimationPaper_x64.exe’ to: ‘C:\ProgramData\Package Cache\{4c40503a-2537-4744-b4a3-04c18cd4e327}\AnimationPaper_x64.exe’
    [02EC:2844][2021-08-09T04:12:56]i320: Registering bundle dependency provider: {4c40503a-2537-4744-b4a3-04c18cd4e327}, version: 4.8.6.0
    [02EC:2844][2021-08-09T04:12:56]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4c40503a-2537-4744-b4a3-04c18cd4e327}, resume: Active, restart initiated: No, disable resume: No
    [2690:31C0][2021-08-09T04:12:56]i336: Acquiring container: WixAttachedContainer, copy from: S:\Art Programs Install Files\AnimationPaper_x64.exe
    [2690:31C0][2021-08-09T04:12:56]i000: Setting string variable ‘WixBundleLastUsedSource’ to value ‘S:\Art Programs Install Files\’
    [2690:0698][2021-08-09T04:12:56]e000: Error 0x80070570: Failed to extract all files from container, erf: 1:4:0
    [2690:31C0][2021-08-09T04:12:56]e000: Error 0x80070570: Failed to begin and wait for operation.
    [2690:31C0][2021-08-09T04:12:56]e000: Error 0x80070570: Failed to extract payload: a1 from container: WixAttachedContainer
    [2690:31C0][2021-08-09T04:12:56]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\WINDOWS\Temp\{6663BCAC-EC92-4CCA-864B-BBEE62ACFE24}\93899A8BEA1A25A2383621B1DE13A4FC415FD848, error: 0x80070570.
    [2690:1674][2021-08-09T04:12:56]e000: Error 0x80070570: Failed while caching, aborting execution.
    [02EC:2844][2021-08-09T04:12:56]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4c40503a-2537-4744-b4a3-04c18cd4e327}, resume: None, restart: None, disable resume: No