[Niels]

Hi Gabriel,

Thanks for your post!

I am not sure what the problem is when installing. I checked and our download files are good.

I do think I know what the problem is with the lines though! Do they appear very blocky? With a noisy garbage “texture”?

Please email me (my email is the one you got your activation key from) – then I can get back to you with a few steps you must do. This should fix the blocky lines problem for you.

Thanks,
Niels

[Niels]

Thank you very much both of you! It certainly looks like a bug – we will get it fixed, because of you! Much appreciated!

Aria, I only have your one response. Thanks for being persistent!

Thanks again,
Niels

[Niels]

Hi Aria,

Thanks for writing.

So you are saying – that every time you stamp down a selection, playback is automatically started? That is really strange. Not supposed to happen of course.

Can you explain what exactly it is you are doing? I mean, do you use any shortcuts (which ones)? Please take me through it step by step.

I hope to either find a thing you are doing “wrong”, i.e. a thing can be misunderstood because it is not made clear enough in Animation Paper – or – it’s a bug and we find a way to reproduce that bug. Either way, it is important, so we can fix Animation Paper.

Please get back to me. Thanks a lot!
Niels

[Niels]

You can check your spam filter – it might end up there. But often the problem is that people make typos in their email, so I get a bounced email message instead. I actually got a lot of bounced emails today. So please just try again, and make absolutely sure you type your email correctly and also check you are using an email that is actually working (inbox not filled up or other things that make it bounce).

Let me know if you succeed or if you are still experiencing problems.

Best,
Niels

[Niels]

Alright, thanks for clarifying. Appreciated!

[Niels]

Thanks for all this interesting information, Scribbling Turtle!

Do I understand correctly, that you did have pressure sensitivity when using the portable version, but didn’t with the normally installed version? (until you did the qt.conf trick)

When you activate the “use the Pen as a mouse in some Apps” option, doesn’t that affect the quality of your pen strokes? I mean, do you lose pressure or input resolution? Or does it have any other negative effect for you? From what I can see in your video things look normal – but hard for me to tell really.

[Niels]

I am most familiar with Wacom tablets. They have a touch/gesture feature on/off switch build in.

But maybe we need to do a switch. We haven’t come to gestures yet. It’s on our todo list.

I was thinking, maybe you would benefit from having AP running with Windows Ink? You could try it and see if it changes anything for the better. Do this:

Find the file “qt.conf” (probably here C:\Program Files\Animation Paper\qt.conf). Rename it to whatever – to save it, if you need to restore. Then launch Animation Paper again. That forces AP to use Ink.

Let me know if that helped with anything.

[Niels]

Thanks very much! Very helpful. We’ll see if we can do something to make it work on the ArtistPad afterall…

I’ll be in contact when we have something for you to test. It might be a while though, because we need to focus on our current feature implementation right now.

Thanks,
Niels

[Niels]

OK I see.

Yeah, that could be one solution.

You probably already tried this, but just to make sure: Did you try to just click one of the icons after you opened the SpeedDial with S?

 

[Niels]

By the way – you can get to the primary Speed Dial by using the right mouse button. Does your pen-setup have such an equivalent? It could be interesting to know if you can make the Speed Dial work with a “right click” instead of using the S key. It probably doesn’t make a difference, but if it did, we would have some valuable information on finding the problem.

Please let me know. Thanks!

[Niels]

Thank you very much for doing this video – very helpful! We’ll look into it.

Best,
Niels

 

[Niels]

I will be happy to do my best to help you. What is the problem? You said in the other forum-thread it freezes. I need more information and details to be able to understand what is happening so I can help.

Thanks,
Niels

[Niels]

Hi Nantevevit,

Can you explain to me what freezes? I need all the details on how to replicate this please.

Thanks,
Niels

[Niels]

Hi Sasha,

Thanks for your nice words 🙂 Yes, sure, we are of course going to implement the ability to edit the shortcuts. It’s on our todo-list. We do have some even higher prioritised issues to solve first though – but editing shortcuts is an important thing for so many, so no worries. 😉

Best,
Niels

[Niels]

Alright, Mohamed!

Please download this zip file: https://animationpaper.com/files/diagnose_ap_opengl_x86.zip

After download, unpack the zip file. Then, double-click the file “diagnose.cmd” to run it. This produces an “ap_diag.txt” file that you must email back to me. (My email is the one you got your activation key from).

We do this to get information on what exact graphics hardware you have. You see, AP is not working properly on your hardware – but we can force AP to use another method for rendering the lines. So after I receive your email with the ap_diag.txt file, I will email a file back to you that you must place in your Animation Paper folder – then it will make AP change method and hopefully it will then work perfectly on your computer.

Best,
Niels