[Niels]

Hi Sean, I am not sure what is happening. Maybe you already did – but could you try downloading again? (I am hoping it is a simple matter of the file wasn’t complete (even though you checked it is indeed 132mb).

Cheers,
Niels

[Niels]

Hi Katherine!

Thank you very much for your detailed explanations and suggestions. Much appreciated. The swap mode has been suggested a few times before – happy to hear it from you too! And what you describe about all the clones sounds really frustrating. Both points of yours are definitely something we need to come up with a good solution to. These are now entered into our todolist. Thanks again.

As long as your reference footage is made as a sequence of png files, then they will import right into a reference layer in Animation Paper. Did you try that?

Thanks again,
Niels

[Niels]

Thanks Quinn – got it. We’ll investigate and get back to you asap.

[Niels]

OK I see. Very strange.

Please email me, so I get your email address – the one you registered with for your activation key. I will look up your “license” (it is free) to see if something is acting weird in our database.

My email is niels@ this domain. Writing it cryptically to keep away spambots. 🙂

Thanks,
Niels

[Niels]

Hi Quinn,

It is not supposed to do that. It should only ask for the key the first time.

Not sure what is happening. It could maybe be something user-login related. I mean, did you install it as administrator?

Cheers,
Niels

[Niels]

Thank you Nawaz999

[Niels]

Hi Christopher, this sounds to me as the scale of your display could be set better. I mean, Animation Paper thinks it is on a very hires but small display, so the interface and icons are made large and the window is at its minimum. This means it can’t be resized to a smaller size and some of the window sticks outside your screen area. Does that sound right?

Fix this, by adjusting the below setting in Windows to something less, like 100%:

Please let me know if that helped?

Thanks,
Niels

[Niels]

Thanks a lot. This will probably help us in some way. We are looking into this…

[Niels]

OK, – could it be the graphics card issue we are seeing from other people as well? If your graphics card is of a certain older type (haven’t found out exactly which ones) – it seems AP struggles with the line when drawing and undoing etc.

What graphics card do you have?

Another thing: If you want to switch Animation Paper to using Windows Ink (normally if pressure sensitivity isn’t working on touch screen computers) do this:

Find the file “qt.conf” (probably here C:\Program Files\Animation Paper\qt.conf). Delete it or rename it (to save it). Then launch Animation Paper again.

This will force Animation Paper to use Windows Ink. Later we will do a more elegant check box option. 😉

Hope this is of some help.

Best,
Niels

[Niels]

Both the alpha and the beta version is (and will be) free.

The final version is not. But it will be only $79 USD as a one time fee (no subscription) for the full license.

All alpha and beta versions will stop working some time after the final has been released. By then, a trial version will be available for free.

You will not be required to pay anything (now nor later) when downloading alpha or beta versions. But you are of course welcome to buy the final when it is launched.

[Niels]

Hi Nawaz999,

This could be because transparency (paper background) is set to black. Go to this menu to check and change it to white:

Please let me know if this was it? We need to make sure it is not a bug.

Thanks a lot,
Niels

[Niels]

Ah, that’s awesome! Cool. And thanks 🙂

[Niels]

Thanks for your help Quinn! And sorry for the slow response – I had to go to the hospital for the last 3 days. I’m fine! 😉

Frederik gave me this for you to try: https://animationpaper.com/files/AnimationPaper_x64.msi

He said, if AP won’t run after installation, please install this too: https://aka.ms/vs/16/release/vc_redist.x64.exe

We hope this will solve the problem. Please let me know if it worked or not?

Thanks,
Niels

[Niels]

So you succeeded with the activation key? Great.

What is it you are shown when you draw? Your image or link doesn’t seem to work. You should be able to just add an image to your comment. Please do, so I can understand the problem.

[Niels]

Sorry if you didn’t get a reply – I do try to answer everybody thoroughly and quickly.

It has not been fully decided at this point. There’s a majority between our owners to stay away from the MS Store, and we have already developed most of our licensing system, so we don’t need the store – at least for that reason. However, things are not set in stone and we could decide to go with the Store (same for the Mac App Store – which seems to have more going for it.)

Cheers,
Niels